Terms & Conditions

General

These Terms and Conditions (“Terms”) govern all quotations, sales, and services provided by Cansolvest Inc. (“Company”).
By placing an order, the customer (“Client”) agrees to be bound by these Terms.

The Company supplies diesel generators and related equipment only.
The Company does not provide installation, commissioning, or on‑site services.
Products are supplied ex‑works or shipped worldwide, with a focus on deliveries to Africa.

All payments must be made 100% prior to shipment.
Payment schedule is as follows:
50% deposit is due upon placing the order.
Remaining 50% balance is due upon receipt of a copy of the Bill of Lading.
Orders will not be shipped until full payment has been received in accordance with these terms.
Late or incomplete payments may result in delays in shipment or cancellation of the order.

Shipping arrangements are made in accordance with the Company’s Shipping & Handling Policy.
Risk of loss or damage passes to the Client once goods are handed over to the carrier.
Delivery timelines are estimates only and not guaranteed.
Customs clearance, duties, and taxes are the responsibility of the Client unless otherwise agreed.

Diesel generators are covered by the manufacturer’s warranty only.
The Company facilitates the supply of required parts through manufacturers during and after warranty, subject to availability.
The Company is not responsible for delays or shortages in manufacturer parts supply.
Warranty claims must be made in accordance with the manufacturer’s procedures.

Once an order has entered manufacturing and assembly, it is considered non‑cancellable due to the customized nature of diesel generators.
In the event that the Client cancels the order after manufacturing and assembly has commenced, the initial deposit (50%) shall be forfeited and retained by the Company as liquidated damages.
Any balance payments already made will be refunded only if the goods have not yet been shipped, less any costs incurred by the Company.

The Company’s liability is limited to the value of the goods supplied.
The Company shall not be liable for indirect, incidental, or consequential damages, including loss of profits, delays, or business interruption.
The Company is not liable for installation, commissioning, or operational performance of supplied equipment.

The Company shall not be held responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, strikes, port congestion, or government actions.

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada.
Any disputes shall be resolved in the courts of Ontario.

The Company reserves the right to amend these Terms at any time.
Updated Terms will be posted on the Company’s website and shall apply to all subsequent transactions.